Frequently Asked Questions
Most frequent questions and their answers
When you enter your organization’s email, the app checks the availability of that organization in the database. If the organization exists, the app sends a verification code to your email address.
You enter your phone number during sign-up and verify it by going to the ‘Contact Number’ option in the user profile menu. You could also change your phone number from here.
You can select ‘looking for a pool’ option when you have no vehicle of your own and is either looking for a co-pooler with a vehicle or want to share a cab with someone.
You can select ‘offering a pool’ option when you have a vehicle of your own and is looking for a co-pooler to share the ride. Also, you have a cab and want to share it with a co-pooler, you are offering-a-pool.
When you are ‘looking for a pool’, you use the ‘request’ option to request a pool with someone who has a vehicle of their own. In a case where you want to share a cab, you use the ‘share’ option.
The option ‘offer’ is used when you are ‘offering a pool’ to someone.
A community is a group of users belonging to a common location. A community can be a society, an organization, a co-working place, a college, etc.
The community filter displays a list of pools that are created by the users belonging to the same community.
No, you cannot cancel your request once it has been accepted. You may choose to not travel with the matched user and the same has to be communicated between the two users themself.
You cannot initiate more than five requests/shares/offers for a pool. You can always delete any of the pending pool matches to initiate a new match.
POOLit is a trust-based community where we trust riders to pay an appropriate amount to the driver. The minimum amount that we suggest to pay is 50 rupees.
In the case of cab sharing, we suggest splitting the bill as per the distance.
You are prompted to add car details while offering a pool. Alternatively, you can go to the ‘My Vehicle’ option in the user profile menu and add/edit car details.
Please note that the same car number cannot be added by more than two users.